Informações de contato

At Islanueve, we value communication with our customers and are committed to providing you with fast and efficient service. If you have any questions, concerns, or comments, please don't hesitate to contact us. Below, we provide details on how you can contact our team and the expected response times.

Contact Methods

You can contact us through the following channels:

- Email: For any questions related to your order, shipping, products, or general support, you can write to us at [soporte@marino.com]. Our customer service team will respond as soon as possible.

- Contact Form: If you prefer, you can fill out the contact form available on our website, providing all the details of your inquiry. This will help us assist you more accurately and quickly.

- Online Chat: On our website, we have a live chat feature where you can speak directly with one of our agents during business hours. This is the fastest way to resolve immediate questions.

- Phone/WhatsApp: You can send us a WhatsApp message to the following number: [+57 300 153 1081]. This channel is also available for urgent inquiries or immediate assistance.

Business Hours

Our customer service team is available during the following hours:

- Monday to Saturday: 8:00 a.m. - 6:00 p.m. (Colombia time).

- Sundays and holidays: Closed. (Subject to availability)

Inquiries made outside of these hours will be answered the next business day.

Response Times

- Email and contact form: We strive to respond to all messages within 24 to 48 business hours of receiving your inquiry.

- Online chat: Responses are instant during business hours. If you contact us outside of business hours, please leave your message and we will respond as soon as we are available again.

- Phone/WhatsApp: Calls and messages will be answered immediately during business hours. If you contact us outside of these hours, please leave a message and we will respond the next business day.

Frequently Asked Questions

For your convenience, we invite you to visit our Frequently Asked Questions (FAQ) section, where we have answered the most common questions about our products, shipping policies, returns, and more. This section is available on our website and can provide immediate answers to many of your questions.

Resolution Time

If your inquiry requires further investigation or is more complex, we will do our best to resolve it within 3 to 5 business days. In these cases, we will keep you informed about the status of your request.

Customer Satisfaction

Your satisfaction is our priority. If for any reason you are not satisfied with our response or customer service, please let us know so we can improve and ensure you receive the best possible experience with MARINO.

Thank you for choosing Islanueve.

We love hearing from our customers and are here to help with anything you need. Please don't hesitate to contact us if you have any questions.