Contact information
Contact Methods
You can reach us through the following channels:
- Email For any inquiries related to your order, shipping, products, or general assistance, you can email us at [marino@gmail.com]. Our customer service team will respond as soon as possible.
- Contact form: If you prefer, you can complete the contact form available on our website, providing all the details of your inquiry. This will help us serve you more accurately and quickly.
- Online chat: On our website, we have a live chat where you can speak directly with one of our agents during business hours. This is the fastest channel for immediate questions.
- Phone/WhatsApp: You can send us a WhatsApp message to the following number: [+57 300 153 1081]. This channel is also available for urgent inquiries or immediate assistance.
Customer Service Hours
Our customer service team is available at the following times:- Monday to Saturday: 8:00 a.m. - 6:00 p.m. (Colombia time).
- Sundays and holidays: Closed. (Subject to availability)
Inquiries made outside of these hours will be answered the next business day.
Response Times
- Email and contact form: We strive to respond to all messages within 24 to 48 business hours after receiving your inquiry.- Online chat: Responses are instant during business hours. If you contact us outside of hours, leave your message, and we’ll respond as soon as we’re available.
- Phone/WhatsApp: Calls and messages will be answered immediately during business hours. If you contact us outside of these hours, please leave a message, and we will respond the next business day.
Frequently Asked Questions
For your convenience, we invite you to visit our FAQ section, where we have answered the most common questions about our products, shipping policies, returns, and more. This section is available on our website and can offer you immediate answers to many of your doubts.
Resolution Time
If your inquiry requires additional research or is more complex, we will do our best to resolve it within 3 to 5 business days. In these cases, we will keep you informed of the status of your request.
Customer Satisfaction**
Your satisfaction is our priority. If for any reason you are not satisfied with our response or service, please let us know so we can improve and ensure that you have the best possible experience with MARINO.
Thank you for choosing MARINO.
We love hearing from our customers and are here to help with anything you need. Don’t hesitate to contact us if you have any questions.